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Default Manager

Expected Start Date: As soon as a suitable candidate is found.

Date Posted: 8/6/2024

Application Deadline: Open Until Filled.

TITLE: Default Manager

REPORTS TO:  Director Of Financial Aid

SALARY: $40,000 per annum

TERMS OF EMPLOYMENT:  Full-time, Twelve Months

FLSA CATEGORY:  Exempt

GENERAL SUMMARY:

The Default Manager is primarily responsible for helping new and returning students to complete their academic program and repay their loans successfully.  A person in this position is responsible for counseling students on matters of financial need, and providing necessary information regarding student financial assistance programs.

ESSENTIAL JOB FUNCTIONS:

·      Interview, advise, and counsel students who apply for financial assistance, in a factual, courteous, and professional manner;

·      Educate students on financial responsibility;

·      Work in cooperation with staff to ensure optimal default prevention techniques are applied;

·      Conduct financial aid presentations to new and returning students;

·      Identify additional financial resources available to students based on data available in students' records and within college information system and adjust award packages as required;

·      Comply with federal, state and college policies and procedures and keep current of changing regulations applicable to each program;

·      Review student requests for additional borrowing beyond their basic financial assistance package, use professional judgment standards to make recommendation to the Director;

·      Provide assistance with entrance and exit loan counseling, while focusing on repayment obligations;

·      Focus on retention and student success by communicating and educating our students;

·      Ensure that our students are borrowing responsibly and in communication with their loan servicers;

·      Assume responsibility for monitoring, maintaining, and/or improving the college cohort default rates;

·      Collect data needed for preparation of internal, state, and federal reports;

·      Serve as liaison with lenders, servicers, guarantors and third party service provider to prevent delinquent borrowers from going into default;

·      Perform other appropriate job-related duties as assigned.

QUALIFICATIONS:

·      Bachelor's degree or higher or an appropriate equivalent combination of education and related experience may also meet the minimum requirement

·      Experience with Title IV funding processes and/or knowledge of automated financial aid systems. 

·      Experience in the utilization of financial aid software and business applications such as Microsoft Office, NSLDS, and COD.

·      Three years of progressive financial aid experience